We at Sapphire India Publishers Pvt. Ltd follow an unbiased refund policy by all means for the benefit of one and all. The cancellation request needs to be submitted before the book has been shipped. In such a case your entire order amount will be refunded. If you have paid for the order using Credit and Debit cards then the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once your order has been cancelled, it will take 8-10 working days to process the refund into your bank account. Please note that, working days does not include Saturdays,Sundays and other bank holidays. In case you have paid for the order using DD then you can notify us with an email or a phone call mentioning the account number in which you want the refund.